What does good service look and feel like? Is good enough, good enough?
There is nothing more important to a company than it’s customers. Who are your customers? What do they think of you, your staff and your business? If you don’t ask you won’t find out. Listen to your customers and show them they are valued.
It’s 7 times more expensive to gain a new customer than retaining an existing one and repeat customers spend 67% more than new ones! Repeat customers also act as your referral engine – after 10 purchases they’ve typically recommended 7 people to you.